We are currently looking for a Parking Assistant/Customer Service Clerk for a temporary position at the University of Windsor.

This position will go until approx. September 18th, 2025, with the possibility of an extension.  Position will start immediately!

Duties are as follows: 

1. Office Administration 

• Provides front line customer service by responding to daily incoming phone calls, emails, and customers.
• Provides information to the University of Windsor parking patrons regarding rules and regulations, parking options (e.g., lot rentals, violations, appeal process and parking enforcement).
• Process cheques, debit and credit card transactions (including refunds) for payment of lot rentals, permits, tickets, deposits for cards, and visitor parking in AIMS (or other software).
• Completes response letter for appeals submitted to the office.
• Creates and updates customer files in the parking IT system.
• Orders office supplies and forms as needed.
• Responsible for office administrative duties (mail, open IT tickets and report down parking functions to facilities).
• Reviews report of any parking deduction changes and reflects change in parking IT system. Advises Parking Administrator of such changes.
•  Runs various reports as required for the department.
• Dispatches Parking Enforcement Officers to review reported pay/display machine and garage issues etc.
• Review office procedures with Parking Enforcement Officers for purposes of coverage of front desk as required.
• Responsible for all billing letters. Prepare letters for outstanding tickets.
• Maintains the information for the appointment booking system, used to facilitate appointments and time off for the office.
• Willingness to attend conferences and training as approved and directed by Director
• Identify license plate ownership on Ministry of Transportation "MOT" Website as required.
• Track and maintain accurate license plate information for auditing purposes.
• Ensure accurate information from the MOT report is inputted into the parking database.
• Provides training to parking enforcement officers as required.
• Reviews list provided by HR and confirms employee status.

2. Permit Administration 

• Ensures the proper documentation is submitted by permit holders and entered
  in the parking system.
• Processes and acts upon a lost/stolen permit report.
• Issues replacement permit with proper fee and maintain hot list for Enforcement Officers.
• Process guest parking requests and parking lot rentals.
• Input and track gate codes and other data as required in parking IT system.
• Assigns appropriate lot to accessible permit holders.
• Maintains files of all accessible permits on campus and request updated documentation as required.
• Process transferring of employee permits to other lots as required.
• Maintain accurate tracking of permit inventory.
• Attend campus events (e.g., Head Start) to provide parking information and sale of permits.

3.  Financial Administration

• Tracks all accounts that are in arrears for purposes of payment plan as required.
• Provide monthly report of outstanding accounts to be sent to collections.
• Reconcile with the Finance Department to ensure all transactions are accounted for and identify any missing transactions for resolution.
• Reconcile the daily reports to the payment terminals.
• Produces guest reservation report for Administrator on a monthly basis for billing.
• Ensure proper documentation is provided for PCard and travel card transactions.

4. Other Duties as Assigned

• Includes back up to Parking Administrator as required

Skills/Knowledge/Experience/Education required/Essential Qualifications

• High school diploma
• Administrative experience as it relates to the duties of the position. Basic experience with Microsoft Office including Outlook, 365, Teams, Word, Excel.
• Basic skills or experience using point-of-sale, database or accounting IT tools
• Excellent customer service skills when responding to in person, over the phone or by email.
• Ability to maintain strict confidentiality and be able to exercise tact, diplomacy, discretion, integrity and sound judgement at all times.
• Accuracy and attention to detail.
• Excellent Interpersonal, verbal and written communication skills.
• Ability to multitask on a daily basis and during peak times in the office.
• Demonstrated ability to work independently as well as in team environment.
• Ability to problem solve.
• High level of organizational skills and competency.
• Flexibility/adaptability to changing work demands.
• High degree of cultural competence with the ability to deal with a diverse student and staff population.

If qualified and interested, please email your resume to dolivito@impact-staffing.com